Watson Brey*
Improved attempts to provide and make better use of Climate Information And Services (CIS) are becoming more prominent along with greater calls in the public dialogue for action on adaptation to climate change. This Essay investigates user-provider interaction in CIS, drawing on research about CIS adoption for climate risk assessment and adaptation as well as our own real-world experiences. Three overlapping types of CIS transactions are recognised using the customer-tailor analogy: "off-the-shelf," "outsourced," and "bespoke." Customers who have "loyalty cards" and stick with the same provider are noticeable across all platforms. Then, we propose a series of questions to encourage further interaction and conversation between adaptation actors and providers. These inquiries could also be used to start conversations within groups that conduct CIS research and offer training, , as well as among participants in the governance of CIS systems, funders, and other institutions. Regardless of the technical and financial starting point of users and providers, such searching and timely conversations could advance a more tailored approach to CIS delivery.
